PLACING AND ORDER
What currency is used online?
All prices are charged in AUD.
If you are shopping from outside of Australia, you will still be charged in AUD.
How long will it take to receive my order?
All orders placed are prepared and shipped out to you within 1-3 business days. However, during long weekends and promotional periods, there may be a slight delay in dispatch. As all domestic orders are dispatched using Express Australia Post, please allow up to 1-4 business days to arrive. Please visit our Shipping Page for more info.
How do I receive the first-time subscriber discount code?
For all first time customers, we offer 10% off your purchase (unless we are running an special offer), this code is sent to you via email once you have signed up to our newsletter. If you do not receive it, please reach out to firstname.lastname@example.org
I have a discount code, how do I redeem it?
All discount codes are redeemed at checkout. If you have any issues placing your order or forgot to use your code, email us at email@example.com and we can assist.
Will I have to pay customs, duties and taxes?
For now, all international orders (outside of Australia) may be subject to customs, duties and taxes by your local customs office once your order arrives in the destination country. These charges are the responsibility of the customer – to find out estimate of these charges we recommend contacting your customs office or using an online customs calculator.
How do I use my gift voucher or store credit?
You can redeem your voucher or store credit at checkout. It works exactly as you would use a discount code. Please note, only one discount code can be redeemed per order as it is unique.
I’ve made a mistake on my order, can I change it?
Once you’ve noticed the error, please email us as soon as possible so our team can help you resolve it. If you don’t notify us of the mistake within 1 business day, you order is most likely already dispatched.
My store credit/gift voucher has expired, is it possible to extend?
Yes! We’d be happy to extend your voucher/store credit if it is requested within 4 weeks before the expiration date.
Do you offer Afterpay?
Yes we do! Afterpay is available for customers in Australia, Canada and New Zealand.
The item I want is sold out, do you normally re-stock?
If an item or size is currently unavailable online, please sign up to be notified when it’s back in stock. Items listed in our Archive or limited editions are never repeated, so once they sell out we will not re-produce them.
SHIPPING AND RETURNS
Where are you shipping from?
Currently, all orders are dispatched from our warehouse and HQ located in Australia. We are however, expanding our team internationally and as a result, will soon also be operating from Europe to provide faster shipping times for our European and U.S customers!
What are your shipping times?
All our shipping times can be found on our Shipping Page
Where do you ship to?
We ship worldwide and are currently partnered with Australia Post to dispatch all orders both domestically and internationally. If, however your country is not available at checkout please email us at firstname.lastname@example.org and we will help you finalise your order personally with favourable shipping rates.
Can I track my item?
Once your order is dispatched, you will receive an email with your tracking number. There you can watch the whereabouts of your parcel!
Can I ship to PO Boxes?
If you are in Australia, yes we certainly can. We currently do not provide this service if you live internationally.
What is your returns policy?
Please visit our Returns Policy page here to read rules for returns at Luxmii.
Do you offer exchanges or credit notes?
Yes, all orders are eligible for an exchange or store credit valid for 12 months. Email us at email@example.com prior to returning any items.
Please check here to read our full returns policy.
Am I eligible for a refund?
If your order meets all of the conditions below, then you are eligible for a full refund:
- was not purchased via Afterpay.
- or if the item is faulty or damaged.
- or in extenuating circumstances where an exchange or credit note is not possible.
We currently do not grant refunds for change of mind or due to wrong sizing.
We understand how important a flexible and convenient returns policy is when shopping online, so we are our best to continuously improve our policies as we grow our independent label, in a sustainable way. We thank you, from the bottom of our hearts for your understanding and ongoing support, we hope to one day offer the same flexibility as large retailers.
Are returns free?
Unless we are running a promotion for free returns, we unfortunately do not offer this service and cost of shipping is the responsibility of the customers’. However if you have purchased your item(s) at full price and wish to exchange or receive a credit note, we can offer complimentary returns. Please reach out at firstname.lastname@example.org if you wish to take advantage of this service.
Can I order a pre-order item?
Yes, it is possible to return a pre-order item in exchange for another size, colour or size or receive a credit note, which is valid for 12 months.
Please our standard return policy applies. Please see here to view our full policy.
Why do you offer pre-orders on some items?
Some of our styles are in extremely high demand and we regularly sell out within days of restocking so we decided to offer pre-orders on those styles for a certain timeframe.
This gives everyone a chance to order our most in-demand styles and guarantees the purchase so you dont miss out!
How do I place a pre-order?
Not all items are eligible for pre-order. The way you will know if the item you want to purchase is accepting pre-orders is if the 'ADD TO CART' button has been replaced with a 'PRE-ORDER' button.
Where can I find what items are available to pre-order?
You can visit our Pre-Order Page to view all styles that available to pre-order.
When will I receive my pre-order?
All pre-orders have an expected delivery time of approximately 4 weeks.
Please note: Depending on the volume of orders and time of the year, there's a chance your pre-order is delivered sooner. There is however, also a chance that your pre-order is delayed by a 1-2 weeks as a result of lockdowns and restrictions, which is unfortunately beyond our control - you will however be informed by one of our team member's directly should this be the case.
How does pre-orders work?
Step 1: Purchase your pre-order [please read through our pre-order section before placing your order so you are aware of the expected delivery timeline]
Step 2: Our European team begins preparing the order
Step 3: Once we have put the finishing touches on your order, the item(s) are shipped to Australia and ready for local dispatch.
Step 4: Our Australian team packs your pre-order and dispatched via Express Shipping upon the next available ship-out date.
Can I cancel my pre-order?
Unfortunately we do not accept cancellation of pre-orders before dispatch, as the item(s) are made-to-order.
You can however wait for your pre-order to arrive, and should you wish to return it then, you may do so and our standard return policy applies.
Please note: if however, under extenuating circumstances such a significant delays well passed delivery timeframe, or a problem in production occurs, we will get in touch with your directly and give you the option to refund - this type of decision will be made at the discretion of Luxmii Linen.
It's been longer than the expected given timeline since placing my pre-order, what should I do?
Due to the the situation unfolding as a result of Covid, we are currently experiencing unexpected delays, which is unfortunately out of our control.
We are working around the clock to contact all customers who have not yet received their order outside of the estimated timeframe.
If you have not yet heard from us and would like an update, please get in touch with us directly at email@example.com so we can fast-track a resolution for your pre-order.
We truly appreciate your patience and understanding in this unfortunate matter and thank you for your ongoing support.
*PLEASE NOTE: If you placed an order between 01 Nov - 31 Dec, your pre-orders are currently in-transit to our warehouse. As soon as we have more information from our carrier partner; DHL Express, we can inform you of an expected delivery time, we cannot however provide any fixed delivery dates as ALL couriers are experiencing delays worldwide. Until then, we thank you for your patience.
MORE ABOUT LUXMII
When was Luxmii founded?
Luxmii launched its official online store in early 2020. We are a slow fashion brand that has been steadily building a loyal following of women that love our linen quality and styles so we are so so grateful to have you all be part of our journey.
Where can you purchase Luxmii?
Genuine Luxmii linen can only be purchased on our website. We do not currently offer wholesale so our brand cannot be found in your local boutique. On occasion, we collaborate with stores for special events otherwise the full range can only be purchased online with us.
Where are you based?
Luxmii is (very proudly) Australian. Our founder is Australian and all of our designs are created in both Australia and Europe where we are based part-time, so as to keep a close connection to our suppliers and producers who are all located in Europe.
Where are your products made?
We are very proud of the quality of our products as they are all produced with so much love and care by our partner ateliers in Greece, Italy and Portugal.
Where is your linen from?
Our linen is of very high quality hence why it’s so fine in nature. All of our fabrics are Oeko-Tex certified and supplied by our fabric partners in Italy, Belgium and France. We also use natural plant dying techniques and use of organic cotton/linen blend fabrics.
How is Luxmii a sustainable brand?
At Luxmii, we only use environmentally friendly and cruelty-free processes for developing and producing every linen piece. We try our best to minimize our carbon footprint in every step of the business as well as in our personal lives. As we are a a new brand, there is so much more we’d like to contribute to such as banning single-use plastic from all aspects of the supply chain to using going zero-waste and giving back to the environment. With your ongoing support, we get closer to our goal every single day. We love you all!
Got any questions?