Each piece is made-to-order and handcrafted either in-house or at partner ateliers, which typically takes 7-9 business days. Processing times can be shorter or longer depending on order volume, especially during high-demand periods. Pre-order items also require more time, with estimated dates shown on the product page.

All orders are shipped via Express Shipping, with delivery in 1-5 business days once dispatched. For more details, please visit our Shipping Page.

Unfortunately, we cannot change or cancel orders once they’re placed, as each piece is crafted in real-time. Please double-check your items and shipping details before ordering. If you notice an error, contact our customer care team at hello@luxmii.com immediately. While we pack and ship daily, we can’t guarantee changes can be made after the order is submitted.

We offer a special welcome discount for first-time customers. When you sign up for our newsletter, you’ll receive a unique discount code by email. This offer is exclusively for new customers and isn’t part of our regular promotions or flash sales.

All discount codes are redeemed at checkout. If you have any issues placing your order or forgot to use your code, email us at hello@luxmii.com and we can assist. 

Short answer is no! Most regions are now exempt from any Customs, Duties and Taxes.
You will NOT need to pay international taxes and duties upon delivery or in other words, you will not be required to make any further payments in relation to import taxes and duties of any kind at the point of importation of your order. The price at checkout is inclusive of all fees.

Store credits and gift cards work a little differently.
To use store credit, you’ll first need to sign in to your account. Once you’re logged in, any available credit will be automatically applied at checkout.
Gift cards, on the other hand, still work just like a discount code, you simply enter the code during checkout.

If you experience any issues redeeming either, please contact us and we’ll be happy to help!

Once you’ve noticed the error, please email us as soon as possible so our team can try help you resolve it.

Yes! We’d be happy to extend your voucher/store credit if it is requested within 2 weeks before the expiration date. 

There are two common reasons your discount code may not be working: it may no longer be valid because the offer has ended, or you may be trying to use it during a sale period, when discount codes can’t be applied to already reduced items.

If you believe neither of these applies, please contact our team for assistance.

VISA, MasterCard, American Express and PayPal.

Apple Pay and Google Pay. 

Afterpay is available in USA, Canada, Australia and New Zealand. 

Sezzle is available in the USA and Canada. 

Klarna is coming soon and will be available in the U.K and Europe. 

The available payment methods will be shown at checkout.

Yes, we do offer Afterpay for customers in the USA, Australia, Canada, and New Zealand. Please note that while items purchased with Afterpay are non-refundable, returns for store credit are still possible.

If an item or size is currently unavailable online, please sign up to be notified when it’s back in stock.

Each piece is made to order either in-house or with our partner ateliers. Depending on the style, different construction methods are used, which means processing times can vary.

On average, orders take 7–9 business days, though this may be shorter or longer depending on order volume, especially during high-demand periods.

Pre-order items require additional time, with estimated delivery dates shown on the product page.

We currently ship from two locations. Depending on the item(s), your order may be dispatched from Portugal, Europe or from our central warehouse in Australia. All orders are shipped via express service to ensure fast delivery.

All our shipping times can be found on the Shipping Page

We ship worldwide! If, however your country is not available at checkout please email us at hello@luxmii.com and we will help you finalise your order personally with favourable shipping rates.

Once your order is dispatched, you will receive an email with your tracking number. There you can watch the whereabouts of your parcel!

Unfortunately, we are currently unable to ship to PO Box addresses. If a PO Box is provided, a team member will contact you to arrange an alternative delivery address.

Please visit our Returns Policy page here to read rules for returns at LUXMII.

Yes, all orders are eligible for a lifetimes store credit voucher and we offer product exchanges.

Email us at hello@luxmii.com prior to returning any items.

Please check here to read our full returns policy. 

Items purchased at full price or with eligible discount codes are fully refundable, excluding outbound shipping costs.

For the full return policy, please visit our Returns Page. Returns Page.

We offer an extended list of return options tailored to your eligibility and needs.

You may find all information about our return policy here.

You may return a pre-order item to exchange for another size or colour, or opt for a lifetimes store credit voucher.

Please our standard return policy applies. Please see here to view our full policy.

All orders are exempt from customs, duties, and taxes. This means you won’t need to pay any additional international fees when your order is delivered.

Not all items are eligible for pre-order.  The way you will know if the item you want to purchase is accepting pre-orders is if the 'ADD TO CART' button has been replaced with a 'PRE-ORDER' button. 

For pre-order items, the expected shipping date, which will be longer than our standard 7-9 business days, is listed on the product page just below the "Add to Cart" button.

All pre-orders have an expected delivery time of approximately 4-5 weeks.

Please note: Depending on the volume of orders and time of the year, there's a chance your pre-order is delivered sooner. There is however, also a chance that your pre-order is delayed as a result of production and shipping delays, which is unfortunately beyond our control - you will however be informed by one of our team member's directly should this be the case.

Unfortunately we do not accept cancellation of pre-orders before dispatch, as the item(s) are made-to-order.

You can however wait for your pre-order to arrive, and should you wish to return it then, you may do so and our standard return policy applies. 

Please note: if however, under extenuating circumstances such a significant delays well passed delivery timeframe, or a problem in production occurs, we will get in touch with your directly and give you the option to refund - this type of decision will be made at the discretion of LUXMII.

If your order contains a combination of both pre-order and in-stock items or pre-order items with different shipping dates [combined orders], we send all items together once they're ready. In order words, we will send out your full order once the pre-order item with the latest expected shipping date, is complete.

Please remember that our company’s mission is built on sustainability and reducing our logistical output plays a significant role in reducing our carbon footprint.

Genuine LUXMII products are exclusively available online through our official website. Any authorised stockists will be listed on our upcoming Stockist Page.

LUXMII Linen is an international label founded in Australia, with teams in both Australia and Europe. Our products are created either in-house in Portugal or at trusted partner ateliers in Europe. This ensures our entire supply chain from fabrics to production remains within Europe, while business operations and administration are managed from our office in Australia.

Quality is at the centre of everything we do. All LUXMII products are produced exclusively in Europe, either in-house in Portugal or with trusted partner ateliers in Italy. As we grow, we continually seek skilled partners to help us expand, while ensuring that every step from fabric to production takes place in high-quality European production hubs.

We use only premium fibres certified to the highest standards, including European Flax, GOTS, Masters of Linen, and OEKO-TEX 100.

Our fabrics are sourced from the most reputable and exclusive suppliers and mills across Europe - mainly in France, Belgium, the Netherlands, Italy, Portugal, and Spain.

We’d love to hear from you! Feel free to reach out at hello@luxmii.com