Return Policy

 

RETURN POLICY

ALL CUSTOMERS MUST EMAIL US WITHIN 7 DAYS OF RECEIVING AN ORDER TO START THE RETURN PROCESS.
Please contact our customer experience team at hello@luxmii.com to start your return.


Full-Priced Items, Welcome Codes & Flash Sale Offers*:

Eligibility: New, unworn, unaltered, unwashed merchandise in original condition with all tags attached.

Time Frame: Return within 30 days of receiving the order.

Options:

  1. Store Credit Voucher at 120% Value:  Enjoy a free prepaid return with a 120% voucher.

  2. Full Refund: Arrange return shipping to our return addresses using a carrier of your choice.  Outbound shipping costs are non-refundable. 

  3. Exchange for a different size or item:  Outbound shipping will be covered by us. 

*Applies to orders with discounts of 20% or less

Sale or Promotional Items (Including Discount Codes)*

Eligibility: New, unworn, unaltered, unwashed merchandise in original condition with all tags attached.

Options:

  1. Store Credit Voucher to the value of the item(s) being returned.

  2. Exchange for a different size or item:  Outbound shipping will be covered by us. 

*Applies to orders with discounts of more than 20% off, excluding Final Sale items

Final Sale Items: 

Items marked as Final Sale cannot be returned or exchanged.

Other Important Information:

  • Store Credit Vouchers/Gift Cards – Non-refundable, non-exchangeable for cash. If returned using a voucher, you will receive a replacement voucher.

  • Returning Multiple Sizes – If you purchased the same item in two (2) sizes at a discount, you may return one for a full refund. If both are returned, one will be refunded and the other issued as store credit.

  • Faulty Items – Faults must be reported upon receipt of the order and before the item has been worn, washed, or altered. If deemed faulty, we will replace the item, issue a refund, or provide store credit at 120%. Please contact us immediately with photos and details.

  • Payment Providers (Afterpay, Sezzle, Klarna) - Refunds are not available via these providers. Returns will be processed as a store credit.

  • Condition of Returns – Items must be returned in re-sellable and new condition. Items with signs of wear, stains, or alterations will be rejected or refunded minus cleaning/repair costs.

  • Return Shipping – Customers are responsible for return shipping unless otherwise stated. Return labels are available on eligible orders. We recommend tracked shipping; LUXMII is not liable for lost parcels.

  • Our Warehouses – Returns must be sent only to the warehouse addresses provided by our Customer Experience Team. As we operate warehouses in multiple countries, returns sent to an incorrect location/address cannot be processed.

  • Custom Charges/Duties on Returns – Customers are responsible for any reverse duties, taxes, or fees due to incorrect declarations.

  • Return Processing Time - Please allow up to 10–14 business days for your return to be processed once it has been received.

For any questions or further assistance, please contact our customer service team at hello@luxmii.com