Return Policy

 

RETURN POLICY

ALL CUSTOMERS MUST EMAIL US IN ORDER TO START THE RETURN PROCESS.
Please contact our customer experience team at hello@luxmii.com to start your return.


Full-Priced Items & Welcome Code Orders*

Eligibility: New, unworn, unaltered, unwashed merchandise in original condition with all tags attached.

Time Frame: Return within 30 days of receiving the order.

Options:

  1. Store Credit Voucher at 120% Value: Enjoy a free prepaid return with a 120% lifetime voucher.

  2. Full Refund: Utilise our subsidised returns label, which will be deducted from your refund. Alternatively, use your own carrier of choice. Outbound shipping costs are non-refundable. 

  3. Exchange for a Different Size or Item: Utilise a subsidised returns label

*Applies to orders with discounts of 20% or less

Sale or Promotional Items (Including Discount Codes)*

Eligibility: Items purchased at a reduced price or use of discount codes (excluding the welcome code).

Options:

  1. Lifetime Digital Store Credit Voucher: Utilise a subsidised returns label

  2. Exchange for a Different Size or Item: Utilise a subsidised returns label

*Applies to orders with discounts of more than 20% off, excluding Final Sale items

Final Sale Items: 

Items marked as Final Sale cannot be returned or exchanged.

Other Important Information:

  • Store Credit Vouchers/Gift Cards – Non-refundable, non-exchangeable for cash. If returned using a voucher, you will receive a replacement voucher.

  • Returning Multiple Sizes – If you purchased the same item in two sizes at a discount, you may return one for a full refund. If both are returned, one will be refunded and the other issued as store credit.

  • Faulty Items – Faults must be reported upon receipt of the order and before the item has been worn, washed, or altered. If deemed faulty, we will replace the item, issue a refund, or provide store credit at 120%. Please contact us immediately with photos and details.

  • Payment Providers (Afterpay, Sezzle, Klarna) – Refunds are not available via these providers. Returns will be processed as a lifetime store credit.

  • Condition of Returns – Items must be returned in resellable condition. Items with signs of wear, stains, or alterations will be rejected or refunded minus cleaning/repair costs.

  • Return Shipping – Customers are responsible for return shipping unless otherwise stated. Subsidised labels are available. We recommend tracked shipping; Luxmii is not liable for lost parcels.

  • Our Warehouses – Returns must be sent only to the warehouse address provided by our Customer Experience Team. As we operate multiple warehouses, returns sent to an incorrect address cannot be processed.

  • Custom Charges/Duties on Returns – Customers are responsible for any reverse duties, taxes, or fees due to incorrect declarations.

For any questions or further assistance, please contact our customer service team at hello@luxmii.com